Returns & Exchanges
*IMPORTANT NOTICE: Due to COVID-19 concerns and safety protocols, we cannot accept any returns at this time.
Please email customer service for further assistance.
- We accept returns on any unused, unwashed, unaltered products in original packaging within 30 days of purchase for a full refund.
- Returns are refunded in the original payment form, minus outbound shipping and handling.
- Refunds are processed within 7-10 business days of our warehouse receiving the returned goods.
- Any returns received that are used, washed, altered or not in original packaging will be subject to a 70% restocking fee.
- Refunds can only be issued back to the original payment method. Alternatively, we can offer store credit.
- Return shipping postage is to be prepaid by the shipper.
- Contact customer service with any quality issues.
E-mail customerservice@frankandlulu.com with your order number and request