Returns & Exchanges

*IMPORTANT NOTICE: Due to COVID-19 concerns and safety protocols, we cannot accept any returns at this time.
Please email customer service for further assistance.
  • We accept returns on any unused, unwashed, unaltered products in original packaging within 30 days of purchase for a full refund.
  • Returns are refunded in the original payment form, minus outbound shipping and handling.
  • Refunds are processed within 7-10 business days of our warehouse receiving the returned goods.
  • Any returns received that are used, washed, altered or not in original packaging will be subject to a 70% restocking fee.
  • Refunds can only be issued back to the original payment method. Alternatively, we can offer store credit.
  • Return shipping postage is to be prepaid by the shipper.
  • Contact customer service with any quality issues.
E-mail customerservice@frankandlulu.com with your order number and request